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Questions about GoodState?
For customer support or a general question, email hello@getgoodstate.com. Please do not include unnecessary sensitive employee information.
Common questions
Can I use GoodState now?
Check current account setup availability from an available plan. Where available, create your account; service starts only after worksite eligibility, published terms and payment are verified.
Who is the Day 1 service for?
GoodState’s selected 30-state program is being prepared for teams of 1 to 20. A state and worksite become available only after the exact package is released and the address is verified.
Can I add an employee or submit a roster?
Use your secure company workspace after service is activated. Do not email employee or other sensitive records to GoodState.
Are posters included?
No. Physical workplace posters are a separately priced add-on, are not included in the annual plan, and cannot be purchased until separately released.
Is new-employee onboarding included in the annual plan?
New-employee onboarding is a separate one-time service charged per new employee. The exact price will be shown before purchase.
Can I buy a plan, poster or stop a renewal?
Available plans use secure checkout after eligibility is verified. Manage renewal from your company workspace. Physical workplace posters are a separately priced add-on, are not included in the annual plan, and cannot be purchased until separately released.
Does this replace HR or legal advice?
No. GoodState is not a law firm, payroll provider or substitute for legal, tax, payroll or human-resources advice.
Support and general questions
Email hello@getgoodstate.com. Do not send employee records, payroll files, medical information, payment card data or other unnecessary sensitive details through ordinary email. Account and service actions are available only when the relevant service and account gates are open.
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